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Nationally Recognised RPL Pathway

Certificate II in Workplace Skills

BSB20120

You have built a foundation of essential skills in professional environments. We are currently establishing RTO partnerships to provide a formal recognition pathway for the Certificate II in Workplace Skills, ensuring your administrative experience is accurately assessed against national standards. Register your interest today to be notified as soon as this qualification becomes available for RPL.

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About This Qualification

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Qualification Code

BSB20120

Training Package

BSB — Business Services Training Package

AQF Level

Certificate II

Total Units

10 (5 core + 5 elective)

Entry Requirements

No

RPL It Status: Available

Important: RPL It Australia is a student support service. All assessment and qualification issuance is conducted by our partner Registered Training Organisations (RTOs). RPL It does not deliver training, conduct assessments, or issue qualifications.

Career Outcomes

According to training.gov.au, this qualification supports the following roles:

RoleResponsibilities
General ClerkManaging routine administrative tasks such as filing, data entry, and basic document preparation.
ReceptionistGreeting visitors and managing front-of-house inquiries with professional communication.
Office AssistantSupporting a team with clerical duties to maintain efficient daily operations.
Customer Service OfficerProviding fundamental service information and responding to routine client queries.

Delivering Registered Training Organisations

All assessment and qualification issuance for this qualification is carried out by one of the following partner RTOs, each of which holds BSB20120 on their scope of registration with ASQA:

Which RTO will deliver my qualification? The delivering RTO will be confirmed during your skills review and prior to enrolment. Your qualification will be issued directly by the delivering RTO and is nationally recognised under the Australian Qualifications Framework.

Fees

Final pricing will be confirmed before enrolment.

You will receive a detailed, personalised quote — including the total fee, payment terms, interest-free payment plan options, and the name of the delivering RTO — before you are asked to enrol or make any payment.

Refund policy:If RPL It is unable to process your application, you will receive a full refund of any fees paid to RPL It. Once your portfolio has been submitted to the RTO for assessment, the RTO's refund policy applies. Details will be provided before enrolment.

Indicative Timeframes

✓ What we control

  • • Guiding you through evidence gathering
  • • Submitting a complete portfolio to the RTO
  • • Following up on your behalf

⏳ What we don't control

  • • The RTO's assessment workload
  • • The assessor's evaluation timeline
  • • The qualification issuance process

Based on our experience, the majority of RPL candidates receive their qualification within 4–6 weeks of their complete evidence portfolio being submitted to the RTO. Individual timeframes vary based on qualification complexity, evidence completeness, and RTO capacity.

Roles & Responsibilities

RPL It AustraliaDelivering RTO
RoleStudent support serviceRegistered Training Organisation
Initial skills review✅
Evidence gathering guidance✅
Formal assessment✅ Qualified assessors
Assessment judgement✅ Made by the RTO
Gap trainingAvailable if required (delivered by RTO)
Qualification issuance✅ Issued by the RTO
Complaints & appealsOwn complaints process✅ RTO process applies to assessments

RPL It Australia Pty Ltd (ABN 55 689 826 917) is not an RTO and does not deliver training, conduct assessments, or issue qualifications.

Ready to get recognised?

Start with a free skills review to see if your experience aligns with this qualification.

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Receive a free preliminary review of your experience

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Nationally recognised qualification issued by our partner RTO

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Could RPL Be Right for You?

Experience can be evidence.

RPL is the process that helps you demonstrate it.

Recognition of Prior Learning (RPL) is a formal assessment process that evaluates the skills, knowledge, and experience you've gained through your career to determine whether you meet the requirements of a nationally recognised qualification. It isn't a shortcut — it applies the same assessment standards as any other pathway.

RPL typically involves:

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A review of your work experience against the qualification requirements

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Compilation of an evidence portfolio demonstrating your competency

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Assessment by a qualified assessor from a Registered Training Organisation

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If gaps are identified, targeted training to build on your existing expertise

ℹ️ Important Pathway Advice

RPL isn't the right pathway for everyone. If you don't have substantial, relevant, and current industry experience, a traditional study pathway may serve you better.

Our approach:

“We'd rather guide you to the right pathway than enrol you in the wrong one.”

What Kind of Experience Counts?

If RPL becomes available for this qualification, the types of experience and evidence that would typically be relevant include:

📋

Work History & Roles

  • ✓Current and previous position descriptions
  • ✓Employment contracts or letters of appointment
  • ✓Performance reviews or supervisor testimonials
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Digital & Technology

  • ✓Records of data entry into business software
  • ✓Samples of professional email correspondence
  • ✓Logs of digital device usage or internet research
⏱️

Operational Management

  • ✓Daily task lists and time management plans
  • ✓Records of completed clerical tasks
  • ✓Schedules or meeting minute summaries
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Safety & Sustainability

  • ✓WHS induction records or safety training certificates
  • ✓Hazard reporting or risk assessment contributions
  • ✓Records of participating in sustainable work practices
🤝

Team & Customer Interaction

  • ✓Customer service logs or feedback forms
  • ✓Records of team meeting participation
  • ✓Service delivery checklists
❓

Not sure if you qualify?

Speak with our team for a free eligibility discussion.

Talk to us

This is general guidance based on training.gov.au. Specific requirements will be confirmed by the delivering RTO's assessor when RPL becomes available.

Frequently Asked Questions

Everything you need to know about this qualification and RPL.

Is this qualification currently available through RPL It?▾
Not yet. We are currently in the process of establishing partnerships with Registered Training Organisations (RTOs) that offer the Certificate II in Workplace Skills. We are building our network to ensure you have access to a rigorous and supportive recognition pathway.
Why should I register my interest?▾
Registering your interest allows us to notify you the moment a partnership is finalised. It also helps us prioritise which qualifications to bring online first, based on the demand from experienced professionals like yourself.
Is an RPL qualification the same as one from full-time study?▾
Yes. A qualification earned through Recognition of Prior Learning is identical to one earned through traditional study. Both are issued by an RTO, meet the same Australian Qualifications Framework (AQF) standards, and are nationally recognised.
Can I apply for RPL if I work under direct supervision?▾
Absolutely. This qualification specifically reflects roles that involve routine tasks and fundamental operational knowledge, often performed under supervision. Your ability to follow procedures and work effectively in a team is exactly what the assessor looks for.
What kind of computer skills do I need to demonstrate?▾
You will need to provide evidence of using digital technologies to communicate and perform tasks. This might include using business software for data entry, conducting internet research, or operating common digital devices in a workplace context.
How long does the evidence gathering process take?▾
The timeframe depends on how easily you can access your work history and samples. Your dedicated guide will provide a clear checklist to make this process as efficient as possible, respecting your time and existing commitments.
Is an RPL qualification the same as one obtained through full-time study?▾
Yes. RPL is a legitimate form of assessment within the Australian VET system. The qualification issued is identical to one obtained through any other mode of delivery and is nationally recognised under the Australian Qualifications Framework.
Who assesses my evidence?▾
Your evidence is assessed by a qualified assessor employed or contracted by the delivering Registered Training Organisation (RTO) — not by RPL It. The assessor holds the credentials required under the 2025 Standards for RTOs and has current industry experience.
What if gaps are identified in my skills?▾
If the assessor identifies areas where your evidence does not fully demonstrate competency, the RTO can provide gap training. The RTO will discuss any associated requirements or costs with you if this becomes necessary. Gap training is targeted to the specific areas identified and is designed to help you meet the full requirements of the qualification.
What if I don’t have enough experience for RPL?▾
If the initial skills review indicates that RPL is not suitable for you at this time, we’ll let you know honestly and discuss alternative options. We would rather direct you to the right pathway than enrol you in a process that won’t lead to a successful outcome.
How long does the RPL process take?▾
Based on our experience, the majority of RPL candidates receive their qualification within 4–6 weeks of their complete evidence portfolio being submitted to the RTO. However, this is an average based on past outcomes — not a guarantee. Factors include qualification complexity, evidence completeness, whether gap training is required, and the RTO’s current assessment capacity.
Can I do this from outside Australia?▾
This depends on the specific qualification. Many qualifications are based on Australian codes, standards, and legislation, and some require access to an Australian workplace for assessment. If you are based outside Australia, please contact us to discuss whether RPL is feasible for your circumstances.

Related Qualifications

Other qualifications in the Business Services Training Package.

Advanced Diploma

Advanced Diploma of Business

BSB60120

Advanced Diploma

Advanced Diploma of Conveyancing

BSB60220

Advanced Diploma

Advanced Diploma of Human Resource Management

BSB60320

Advanced Diploma

Advanced Diploma of Leadership and Management

BSB60420

Advanced Diploma

Advanced Diploma of Marketing and Communication

BSB60520

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