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Accepting ApplicationsNationally RegisteredCertificate II
SIT20322 · Hospitality & Tourism
Certificate II in Hospitality
You have built foundational skills through the daily rhythm of hospitality service and customer interaction. We are currently establishing partnerships with Registered Training Organisations to offer a recognition pathway for this qualification.
The qualification
About This Qualification
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
Important: RPL It Australia is a student support service. All assessment and qualification issuance is conducted by the delivering Registered Training Organisation. RPL It does not deliver training, conduct assessments, or issue qualifications.
RPL It status: Accepting applications
New to RPL?
What Is Recognition of Prior Learning?
Recognition of Prior Learning is a formal assessment process that evaluates skills, knowledge, and experience you have gained through your career against the requirements of a nationally recognised qualification.
You gather relevant workplace evidence and a qualified assessor from the delivering Registered Training Organisation evaluates that evidence. If the assessor determines every competency requirement is met, the RTO issues the qualification.
Your Qualification Pathway in Four Steps
2
Evidence Portfolio
Your consultant guides you through identifying and organising relevant workplace evidence for the RTO.
3
RTO Assessment
A qualified assessor from the delivering Registered Training Organisation evaluates the evidence against the national standard.
4
Qualification Outcome
If the RTO determines every requirement is met, the RTO issues the nationally recognised qualification.
Explore Roles Associated With This Qualification
Select a role to review its database-listed outcome and examples of evidence that may help an RTO understand your experience.
Café Attendant
Preparing and serving food and beverages while maintaining high standards of customer service in a café environment.
Examples of workplace evidence that may help an RTO assessor understand this experience include:
- Current resume detailing hospitality experience
- Position descriptions for service or operational roles
- Employment contracts or letters of offer
- Records of customer feedback or commendations
- Logs of daily service tasks and shift handovers
- Evidence of interacting with diverse customer groups
What Kind of Experience Can Support Your Application?
Your consultant can help you identify relevant workplace records. The delivering RTO decides whether the evidence is sufficient and current.
Work History & Roles
- Current resume detailing hospitality experience
- Position descriptions for service or operational roles
- Employment contracts or letters of offer
Service & Communication
- Records of customer feedback or commendations
- Logs of daily service tasks and shift handovers
- Evidence of interacting with diverse customer groups
Operational Skills
- Photos or videos of food and beverage preparation
- Completed cleaning schedules and equipment checklists
- Evidence of processing financial transactions
Safety & Compliance
- Completed workplace health and safety checklists
- Food safety and hygiene monitoring records
- Participation records for staff safety briefings
Training & Certifications
- Responsible Service of Alcohol (RSA) certificate
- Food handling or hygiene awareness certificates
- In-house training records for service standards
Not sure whether your evidence is relevant?
Start with a free preliminary skills review. We can help you understand the evidence an RTO may need to assess.
Start My Free Skills ReviewPathway comparison
RPL and Traditional Study
Two pathways that use the same RTO competency standards.
Compare
RPL pathway
Traditional study
Starting point
Your existing, current workplace skills and evidence
A planned course of learning and assessment
How competency is shown
Workplace evidence mapped to the qualification requirements
Learning activities, assignments, practical work, and assessment
Assessment decision
Made by a qualified assessor from the delivering RTO
Made by a qualified assessor from the delivering RTO
If gaps are identified
Additional evidence or targeted gap training may be required
Learning and assessment continue through the course structure
Qualification outcome
Issued only when the RTO determines all requirements are met
Issued only when the RTO determines all requirements are met
Everything You Need to Know Before Enrolling
Fees, timeframes, the delivering RTO, and any qualification-specific conditions are confirmed before you make an enrolment decision.
Pricing is confirmed before you commit
You will receive a detailed, personalised quote before enrolment. It includes the total fee, payment terms, and the name of the delivering RTO.
What affects your timeline
Based on our experience, the majority of RPL candidates receive their qualification within 4 to 6 weeks of their complete evidence portfolio being submitted to the RTO. Individual timeframes vary.
What RPL It supports
- Guidance through evidence gathering
- Preparing a complete portfolio for submission
- Following up on your behalf
What the RTO controls
- Assessment workload and evaluation timeline
- Requests for more evidence or gap training
- The qualification issuance process
Delivering Registered Training Organisations
The current database lists the following active partner RTOs for this qualification. The delivering RTO is confirmed before enrolment.
RPL It supports the pathway; the RTO makes the decision
RPL It Australia
- Preliminary skills review or interest registration
- Evidence gathering guidance
- Student support and pathway information
Delivering RTO
- Formal assessment by qualified assessors
- Competency and gap-training decisions
- Qualification issuance and assessment appeals
Free Skills Review
Start Your Free Skills Review for SIT20322
Tell us about your background and we will provide a free preliminary review of your experience against the Certificate II in Hospitality.
- Preliminary review of your experience against SIT20322
- Guidance on whether an RPL pathway may suit your background
- No commitment or guaranteed assessment outcome
- Formal assessment and qualification issuance remain with the RTO
Prefer to talk? Call 1300 93 60 93
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Is this qualification currently available through RPL it?
We are currently in the process of establishing partnerships with Registered Training Organisations (RTOs) to offer the Certificate II in Hospitality via RPL. By registering your interest, you will be the first to know when this pathway becomes available.
Why should I register my interest?
Registering your interest allows us to gauge demand and accelerate our partnership process. It also ensures you receive early access to a free skills review once the qualification is active on our platform.
Is an RPL qualification the same as one from full-time study?
Yes. A qualification achieved through Recognition of Prior Learning is issued by a Registered Training Organisation and carries the same national weight as one earned through traditional classroom study.
What if I have experience but don't have an RSA certificate?
The RPL process identifies your existing competencies. If the assessor determines you are missing specific units, such as Responsible Service of Alcohol, we can guide you toward targeted gap training to complete the qualification.
Do I need to be currently employed in hospitality?
While current employment is helpful for gathering recent evidence, the RPL process considers your entire work history. We can help you determine if your past experience provides sufficient evidence for assessment.
Is an RPL qualification the same as one obtained through full-time study?
Yes. RPL is a legitimate form of assessment within the Australian VET system. The qualification issued is identical to one obtained through any other mode of delivery and is nationally recognised under the Australian Qualifications Framework.
Who assesses my evidence?
Your evidence is assessed by a qualified assessor employed or contracted by the delivering Registered Training Organisation (RTO), not by RPL It. The assessor holds the credentials required under the 2025 Standards for RTOs and has current industry experience.
What if gaps are identified in my skills?
If the assessor identifies areas where your evidence does not fully demonstrate competency, the RTO can provide gap training. The RTO will discuss any associated requirements or costs with you if this becomes necessary. Gap training is targeted to the specific areas identified and is designed to help you meet the full requirements of the qualification.
What if I don’t have enough experience for RPL?
If the initial skills review indicates that RPL is not suitable for you at this time, we’ll let you know honestly and discuss alternative options. We would rather direct you to the right pathway than enrol you in a process that won’t lead to a successful outcome.
How long does the RPL process take?
Based on our experience, the majority of RPL candidates receive their qualification within 4 to 6 weeks of their complete evidence portfolio being submitted to the RTO. This is an average based on past outcomes, not a guarantee. Factors include qualification complexity, evidence completeness, whether gap training is required, and the RTO's current assessment capacity.
Can I do this from outside Australia?
This depends on the specific qualification. Many qualifications are based on Australian codes, standards, and legislation, and some require access to an Australian workplace for assessment. If you are based outside Australia, please contact us to discuss whether RPL is feasible for your circumstances.
Related Qualifications
Other qualifications in the Tourism, Travel and Hospitality Training Package training package.
Ready when you are
Turn Your Hospitality & Tourism Experience Into Evidence
Start a free preliminary review for Certificate II in Hospitality. The delivering RTO makes every formal assessment decision.
This is a preliminary discussion, not a formal assessment or a guarantee of outcome. RPL It Australia does not issue qualifications.